One Step Further - Institute of Excellence

SIT40307 - Certificate IV in Hospitality - (pt2)

Posted on June 4, 2009 in the Uncategorized category |

14 Core Units of competency

SITHIND003A - Provide and coordinate hospitality service 
SITXCCS002A - Provide quality customer service 
SITXCOM001A - Work with colleagues and customers
SITXCOM002A - Work in a socially diverse environment
SITXCOM003A - Deal with conflict situations
SITXFIN003A - Interpret financial information
SITXHRM001A - Coach others in job skills
SITXHRM005A - Lead and manage people
SITXINV001A - Receive and store stock
SITXINV002A - Control and order stock
SITXMGT001A - Monitor work operations
SITXOHS 001A - Follow healty, safety and security procedures
SITXOHS002A - Follow workplace hygiene procedures
SITXOHS004A - Implement and monitor workplace health, safety and security practices

12 Elective Units of competency

Twelve (12) units, with at least eight (8) from one or more from the functional areas of the Tourism, Hospitality and Events Training Packages specified below:

 

  • Accommodation Services
  • Administration
  • Client and Customer Service
  • Commercial Cookery and Catering
  • Communication and Teamwork
  • Computer Operations and ICT Management
  • Environmental Sustainability
  • Events
  • Finance
  • First Aid
  • Food and Beverage
  • Food Safety
  • Gaming
  • Goverannce and Legal Compliance 
  • Human Resource Management

 

 

  

  • Languages other than English
  • Management and Leadership
  • Marketing and Public Relations
  • Merchandising
  • Occupational Health and Safety 
  • Quality Innovation
  • Risk Management and Security
  • Sales
  • Tourism Sales and Operations
  • Working in Industry - Hospitality
  • Working in Industry - Tourism

 

Remaining units may be selected from other areas of the Hospitality Training Package or any relevant endorsed Training Package.

Only one language unit, other than English, may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

Nationally Recognised Training logoWhere the competencies involve the service of alcohol, the Unit SITHFAB009A - Provide responsible service of alcohol must be included.

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